Yelp and other online reviews can be used to measure patient satisfaction with hospitals, and possibly lead to better care, according to the New York Times.
“It’s still unclear how people are getting the information to choose the hospitals, but the power of stories is likely an important part of why Yelp and other online reviews are compelling,” Dr. Naomi Bardach, of UCSF Benioff Children’s Hospital San Francisco told the newspaper.
In 2012, researchers examined online reviews from Yelp and RateMDs.com. Most of the reviews were positive, but patients reported on a wide scope of aspects of care, the study found. The reviews mentioned staff, access to the hospital and convenience, the newspaper reported.
Bardach and her colleagues in San Francisco also used Yelp to do a study. She found that higher ratings on Yelp correlated with a lower mortality rate on some diseases.
Read more on patient care ratings at NY Times.com.
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